At Adventure Family Treks & Expedition, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect the information you provide when using our services, including our website, email inquiries, bookings, and tours. By using our services, you consent to the practices described in this policy.
We may collect personal information to provide you with safe, reliable, and customized trekking, expedition, and travel services. This may include:
a. Personal Identification Data
- Full name, date of birth, gender, nationality
- Contact details such as email address, phone number, and postal address
- Trek, tour, or expedition details including routes, group size, departure and return dates
- Accommodation and transportation preferences
- Special requests such as dietary requirements, medical conditions, or accessibility needs
- Pre-existing medical conditions, allergies, medications, and fitness levels
- Health information relevant to high-altitude trekking or expedition safety
- Bank account or credit card details required to process payments securely
- Billing addresses and invoices
- IP addresses, browser type, operating system, pages visited, and other analytics
- Device type, geographic location, and traffic patterns to improve website performance
f. Communication Records
- Emails, phone calls, chat messages, or social media communications with our staff
Your information is collected to provide high-quality service and enhance your experience. We use it to:
- Process and confirm bookings, payments, and reservations
- Plan, customize, and coordinate your trek, tour, or expedition
- Communicate important updates, itinerary changes, and emergency information
- Provide guidance on fitness, health, altitude, and safety
- Respond to inquiries, feedback, or support requests
- Send newsletters, promotional offers, or marketing information (if you opt-in)
- Comply with legal, regulatory, and governmental requirements
We respect your privacy and will not sell your data. We may share information in the following situations:
- Service Providers: Airlines, hotels, local transport operators, trekking guides, and insurance providers to facilitate your booking
- Emergency Situations: Medical personnel or authorities if your health or safety is at risk
- Legal Compliance: When required by law, government authorities, or legal proceedings
4. Data Retention
- Personal information is retained only as long as necessary for operational, legal, and regulatory purposes
- Health and booking data may be stored for up to 5 years for safety, accounting, and audit purposes
- You may request deletion of your data, subject to legal or contractual obligations
5. Security of Your Data
- We use industry-standard encryption, firewalls, and secure servers to protect sensitive information, especially payment and health data
- Access to personal information is restricted to authorized personnel only
- We regularly review our security policies and procedures to maintain a high level of protection
6. Cookies & Website Analytics
- Our website uses cookies to enhance user experience, track website performance, and analyze traffic
- Cookies do not collect personally identifiable information unless you voluntarily provide it
- You can disable cookies in your browser settings, but some website features may not function fully
7. Your Rights
You have the following rights regarding your personal information:
- Access and review the personal data we hold about you
- Correct or update inaccurate or incomplete data
- Request deletion of personal data, subject to legal or operational obligations
- Opt-out of marketing communications at any time
- Withdraw consent to the processing of your personal data for non-essential purposes
8. Children’s Privacy
- Our services are intended for adults and families
- We do not knowingly collect personal information from children under 13 without parental consent
- Parents or guardians are responsible for providing and supervising their children’s information
9. Third-Party Links
- Our website may include links to third-party websites, partners, or social media platforms
- We are not responsible for the privacy practices or content of these external sites
- We encourage users to read the privacy policies of any third-party websites they visit
10. International Transfers
- If you access our services from outside Nepal, your personal data may be transferred to servers, partners, or service providers located in Nepal
- We take reasonable measures to ensure that data transferred internationally is protected and secure
11. Marketing & Communications
- With your consent, we may send newsletters, offers, or promotional materials
- You can unsubscribe or opt-out at any time using links provided in emails or by contacting us directly
- We do not share your information with unrelated third parties for marketing purposes
12. Changes to This Privacy Policy
- We may update this policy periodically to reflect changes in legal requirements, services, or business practices
- Any updates will be posted on our website with the revised effective date
- Continued use of our services constitutes acceptance of the updated policy
If you have questions, concerns, or requests about your personal information, please contact:
Adventure Family Treks & Expedition
Email: [email protected]
Phone: +977-9851422103
Address: Lazimpat Road, Kathmandu, Nepal
Effective Date: December 2025
